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Mission Statement
NMMC values and builds long term and equitable relationships
with our business partners and loan introducers, encouraging
them to provide us with quality lending opportunities.
Our focus is on providing tailored loan funding and management
solutions to help our business partners become more successful,
thereby creating our own success.
Our Customer Service Ethic
Successful customers create a successful company.
As a member of the Bendigo and Adelaide Bank Group, this simple fact is at the heart of
everything our Company does. It motivates our staff and underpins staff training.
It is enhancing our Group's reputation as a provider of quality financial
services.
Our Values and Behaviours
At all times we aim to uphold our customer service levels
with respect to being:
| Courteous |
Our staff are specially trained to meet your needs.
They will treat you with respect. The staff member
you speak to will identify themselves by name. |
| Professional |
Our services will be professional, impartial and
non-judgemental, irrespective of your age, race, sex,
religion or any disability. |
| Confidential |
What you tell us is protected by the Privacy Act.
The information you request from us, and that we give
to you is to inform you of your rights and obligations
and to assist you in making decisions about your loan
and for no other purpose.
When you have made a decision about certain matters we will act promptly. |
We also aim to meet the following standards if you:
| Phone Us |
Your call will be responded to promptly. Where it
is considered appropriate on advice that is of a policy
nature, we will respond in writing within 10 working
days from the date of the call. |
| Visit Us |
You will be seen promptly. If you want to make an
appointment to see someone, please let us know beforehand
so that they will be available to you at the requested
time with appropriate information. If you cannot come
to our office we may be able to visit you. |
| Write to Us |
We will reply within 10 working days of receiving
your letter. If for any reason we can only send a partial
reply, we will tell you how long it will be before
we can answer your questions fully.
Our letters will be easy to understand, and the person writing to you will
give their name and telephone number. |
At all times, you can expect us to:
- Discuss with you any matters or issues you wish to
raise and advise you of the relevant policy on those
issues
- Provide advice that is clear to understand
- Advise you fully on all options available with regard
to your request
- Deal with your business promptly
- Act on any decisions promptly
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